Frequently asked questions

Open Form, customize your collection page, then click Publish. Share the public link directly, or send it through Email Invites (Pro). Every text, audio or video response lands in Testimonials for you to review.

No — anything submitted through your Form comes in as Pending. Nothing appears on a Widget, Wall of Love, Rich Snippet or Social Proof image until you approve it under Testimonials.

Reviews you add yourself under Import Testimonials (manual, CSV, or migrated from Testimonial.to / Senja) are saved as Approved immediately — they skip moderation because you've already vetted them before adding them. Move one back to Pending or Rejected under Testimonials if you change your mind.

Create a Widget from a template under Widgets, copy its embed snippet, and paste it into your site. It renders your approved testimonials live and updates automatically as you approve new ones — nothing to re-publish.

A Widget is a small embeddable block (carousel, grid, badge) you drop into an existing page on your own site. A Wall of Love is a full standalone public page OneProof hosts for you at /wall/[your-slug], which you can also link to directly.

No. Schema.org JSON-LD is emitted automatically on every embed.js widget and on your public Wall of Love page, built from your approved testimonials' ratings. Check Rich Snippets in your dashboard for a live preview of exactly what's being emitted and how it may render in search results.

Yes. Use a Webhook to POST each approved (or rejected) testimonial as signed JSON to any endpoint you control — including a Zapier "Catch Hook" or a Pabbly Connect trigger — or connect the native Google Sheets integration for a direct row sync with no Zapier needed.

The free plan includes 1 webhook plus your Google Sheets connection. Pro removes the webhook limit. See Billing & Plans for the full comparison.

A webhook can bridge to almost anything: point it at a Zapier or Pabbly Connect trigger and build the rest of the automation there. If you need something more specific, use the contact form on the Support page and tell us what you're trying to connect.

Yes, on Pro — invite teammates under Teams with a role of Owner, Admin, Editor or Viewer. Owners and Admins can invite others and manage roles.

Not necessarily. If Resend or SES/SMTP is configured for your workspace, Email Invites sends directly and tracks each contact's status. If it isn't, clicking Send opens a pre-filled message in your own mail app instead — either way, the link is personalised to your published form.

AI Features (Pro) can transcribe video/audio testimonials, score sentiment, and turn an approved testimonial into a polished marketing case study or social caption you can reuse directly.

Free includes 2 widgets, 1 Wall of Love, 10 minutes of video processing, 1 webhook, and your Google Sheets connection. Pro removes those limits and adds unlimited team seats, AI features and priority support.

Open Billing & Plans in your dashboard. Upgrading starts a live checkout processed through Stripe or Razorpay depending on your billing region; downgrades and cancellations are managed from the same page.

No — OneProof uses the same shared OneOS account as the rest of the suite. Sign in once and that identity (and your Profile settings) carries across every OneOS product you use.

Whatever a customer submits through your form (their testimonial text, media, name and any details you collect), plus what you add yourself when importing. See the Security page for how that data is protected, and the Privacy Policy for how it's used.

Delete individual testimonials, widgets or walls directly from your dashboard. For full account or workspace deletion, contact support and we'll handle it.

Use the contact form on the Support page, or email support@pixelperfect.co.in directly. We usually reply within 1–2 business days.